Great Customer Service: LensPen
Too often you read about the bad experiences people have with customer service, yet the good experiences seem to hardly get a mention. I think good customer service should always get a mention...especially when the company go above and beyond your expectations.
I ordered a Lenspen from http://www.lenspen.com on the 27th December 2008. It cost me $14.95, and the shipping was free. I knew the product was coming from America, and given that the shipping was free I expected it would take a bit of time. After January this year, I got distracted with work and a few medical issues, so forgot about the order. Then this last Sunday (15th March 2009), I was going through my To-do list, and realised that I still hadn't recieved my Lenspen. Needless to say I wasn't happy about this. I sent an email to Lenspen, and also sent a reply to my order-confirmation email. The following day I received an email from Lenspen (Victoria Connors) apologising for the delay, and asked me to confirm my address. I emailed back with my address, and promptly got another email telling me that a package had been sent out by UPS with a few extras included. Well, I received my package this morning and look what was inside!
This is great customer service. I expected merely to get an apology and a refund...and I would probably never have used them again. Instead they went above and beyond, and at the same time retained me as a customer. Thank you Lenspen (and thank you Victoria).
P.S. by the way, the Lenspen rocks! No more smudges on my lenses!
Pachelbel – Canon. Rock Version
I am sure at some point in time you have heard this composition by Johann Pachelbel. It is played during most wedding scenes in movies or tv shows. It is a beautiful piece of music. Below is a link to download the MP3 of this song. Download it and have a listen if you aren't too sure what the music sounds like, it will help you appreciate the Rock version of this much more.
I was browsing around Youtube the other day, and happened upon a video called simply "guitar", which is the rock version of this. I was blown away. Watching "funtwo" play this piece was mesmerizing. There are other versions of Canon Rock on Youtube, but this one is my favourite because of how humble the musician seems, and of course the pure skill and talent he demonstrates. Watch it below:
If you want to download the MP3 for the song to listen to on your Ipod, here you go: Canon Rock - Funtwo
This rock arrangement of Canon was originally put together by JerryC. Below is the video that kicked off all the Youtube renditions:
If you want to download the backing track for this song and the Tabs, try this link: http://www.jerrycfan.net/en/download/
Powerful, beautiful video. Dancing Matt
I have watched this video over and over and over again. It is such a powerful video, with beautifully emotional music. The premise is simple, and if I had to explain exactly what it is about you might even think it is stupid. But watch it, and if you aren't moved by this movie clip, then watch it again until you are. This clip shows just how much joy there is in the world. It makes me rethink why I am living the mundane, repititive existance that most of us seem to live.
Do something extraordinary, go dance with Matt...