Great Customer Service: LensPen
Too often you read about the bad experiences people have with customer service, yet the good experiences seem to hardly get a mention. I think good customer service should always get a mention...especially when the company go above and beyond your expectations.
I ordered a Lenspen from http://www.lenspen.com on the 27th December 2008. It cost me $14.95, and the shipping was free. I knew the product was coming from America, and given that the shipping was free I expected it would take a bit of time. After January this year, I got distracted with work and a few medical issues, so forgot about the order. Then this last Sunday (15th March 2009), I was going through my To-do list, and realised that I still hadn't recieved my Lenspen. Needless to say I wasn't happy about this. I sent an email to Lenspen, and also sent a reply to my order-confirmation email. The following day I received an email from Lenspen (Victoria Connors) apologising for the delay, and asked me to confirm my address. I emailed back with my address, and promptly got another email telling me that a package had been sent out by UPS with a few extras included. Well, I received my package this morning and look what was inside!
This is great customer service. I expected merely to get an apology and a refund...and I would probably never have used them again. Instead they went above and beyond, and at the same time retained me as a customer. Thank you Lenspen (and thank you Victoria).
P.S. by the way, the Lenspen rocks! No more smudges on my lenses!
Adobe Photoshop – Free alternatives
Adobe Photoshop is expensive. After you have already spent your hard earned cash on a decent DSLR, you are hardly going to be able to afford spending almost the same amount again on software. Photoshop is the best software out there for image manipulation. But luckily, there are free alternatives.
Frozen Moments
Pictures of moments frozen in time: how you would describe any photograph I guess. But these are true classics.
I know these pictures have done the rounds, I have received them by email many times now over the years. However, I still get a good laugh everytime I see them. So, in the unlikely even that you haven't seen them...or if you just wanna have a look at them again, here you go.