Great Customer Service: LensPen

Too often you read about the bad experiences people have with customer service, yet the good experiences seem to hardly get a mention. I think good customer service should always get a mention…especially when the company go above and beyond your expectations.

I ordered a Lenspen from on the 27th December 2008. It cost me $14.95, and the shipping was free. I knew the product was coming from America, and given that the shipping was free I expected it would take a bit of time. After January this year, I got distracted with work and a few medical issues, so forgot about the order. Then this last Sunday (15th March 2009), I was going through my To-do list, and realised that I still hadn’t recieved my Lenspen. Needless to say I wasn’t happy about this. I sent an email to Lenspen, and also sent a reply to my order-confirmation email. The following day I received an email from Lenspen (Victoria Connors) apologising for the delay, and asked me to confirm my address. I emailed back with my address, and promptly got another email telling me that a package had been sent out by UPS with a few extras included. Well, I received my package this morning and look what was inside!


This is great customer service. I expected merely to get an apology and a refund…and I would probably never have used them again. Instead they went above and beyond, and at the same time retained me as a customer. Thank you Lenspen (and thank you Victoria).

P.S. by the way, the Lenspen rocks! No more smudges on my lenses!

Linux vs. Windows: by a Microsoft Windows user

I am a long time Microsoft Windows (and DOS before that) user. I have never been too interested in Linux. I decided recently to have a go with Linux. I have installed Linux MCE before (, and was very impressed with this Media Center. It was an easy installation, and worked very well, even on the old hardware I was trying it out on.

The PC (Laptop) setup I am using is as follows:

  • Compal FL92 Chassis (15″ Screen)
  • Intel Core 2 Duo T8100 2.1 GHz CPU
  • 2GB RAM
  • 160GB Hard drive
  • Nvidia GeForce 8600M GT
  • Atheros AR5007EG Wireless Network Adapter
  • Microsoft Windows Vista SP1

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Adobe Photoshop – Free alternatives

Adobe Photoshop is expensive. After you have already spent your hard earned cash on a decent DSLR, you are hardly going to be able to afford spending almost the same amount again on software. Photoshop is the best software out there for image manipulation. But luckily, there are free alternatives. Continue reading Adobe Photoshop – Free alternatives

New Browser on the block – Google Chrome

I downloaded the Google Chrome browser (beta) tonight, the big secret project that Google has been working on for years. I am a huge Google fan, not just for searching, but the applications and services are in daily use by me: Google Mail (there isn’t an online email that comes close to this! Hotmail feels archaic in comparison.), Calendar (this just works, and collaboration is brilliant.), Docs (all the basic functionality you need in a basic Word Processor), Google Earth (Spent hours playing with this), Google Maps (great service, works better than any other route planner I have used).

Now we have Chrome, and surprise surprise, I love it! As with all Google products, it is clean, quick and does exactly what is required of it…with a few extras thrown in! Switching between IE, Firefox and Chrome, you notice just how uncluttered Chrome is. Ironically enough, this is probably because I have the Google toolbar on IE and Firefox, but not on Chrome (it isn’t compatible!). The thing is you don’t really need the toolbar with this browser.

This isn’t going to be an extensive review, I am just going to mention a few things about it, and hopefully you will download it soon and test it out for yourself. When installing it, it seamlessly imports your settings from your default browser. The first thing you notice is the lack of pretty much anything. See the screen shot below. The front page is a summary type page showing your most visited pages visually (at a glance, so you can see whether there is an update), a search input for your history and list of your most recent bookmarks.

A big departure from the norm is the way tabs are shown. Tabs run along the top of the application, so it feels like each tab is its own browser. Additionally there is the ability to go incognito (the incognito tab). Let’s face it, this is so you can browse porn without any trace of it for your other half to find! No trace is kept when in this mode, no cookies or history.

I still need to spend a lot more time with this browser before deciding whether it will become my default browser. I am interested to see how the community responds with plugins for this browser, and also how Google intend to integrate their other services and apps. The way I see it, I use Google as my primary search engine, and my primary email provider (as well as all the other apps I use of theirs!)…so if Google have an innovative approach to integration of their other products, I think this will definitely become my default browser.

Top 10 Video Podcasts

I commute everyday for about 4 hours. This gives me a load of time to kill. There are various things I keep myself busy with. One of them is watching Video Podcasts. One of the main reasons I like video podcasts is because of the ease of getting new content on my iPod. Basically I just plug my iPod into my PC, and all the new podcasts come down automatically. The next morning i am ready to go. I also have a Pocket PC and PSP which I watch videos on. This involves finding new stuff to watch, converting it to the right format, then copying across. A few more steps than the podcasts.

When I first started out with my iPod, I battled to find any worthwhile video podcasts. So, now that I have have a good variety of podcasts, I am ready to share my bounty with you.

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